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Our Returns Policy


If you wish to return any items please ensure you e-mail Lottie's Lockets ( and return the items within 14 days of receipt of goods. Please return items using recorded delivery or obtain a proof of posting from your Post Office.

Goods must be returned at your own cost, complete with packaging and with any tags/stickers attached. Goods must be returned in their original condition as per their despatch from Lottie's Lockets. You will receive a refund for returned item/s within 30 days of receipt of goods at Lottie's Lockets. We regret that we are unable to refund postage charges for the despatch or return of items. We reserve the right to refuse refunds on any items believed to have been worn or damaged since despatch from Lottie's Lockets.

Returns should be sent to:

Lottie's Lockets
1 Forestside Drive
AB31 5ZG
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